Frequently Asked Questions

How can I tell if an item is in stock?

On the product page or in your quote request, we indicate the delivery time. Items with a delivery time of a few business days are in stock. Other items are not in stock or are custom-made.

Can I change my delivery address?

Depending on when you placed your order and the stage of the order process, it's sometimes still possible to change your delivery address. Please contact us at [email protected] or +31 085 060 9710, and we'll see what's possible together.

What does 'post-calculation' mean for shipping costs?

This means the actual delivery costs are only discussed with you after your order is completed, since they sometimes depend on total weight or quantity. Would you like an indication in advance? Then contact us.

Can I return custom-made products?

No, custom-made products are excluded from the right of withdrawal because they're manufactured specifically to size and colour for you. Is there a technical fault, or was the wrong colour delivered, for example? Then contact us so we can resolve it for you.

How does the Akoestiek Label scoring system (A-E) work?

Every product gets a score based on four factors that are added together: absorption value, acoustic surface area, sustainability and price-quality ratio. That produces a clear A-to-E label, so you can see at a glance how a product performs. Note: a lower score doesn't automatically mean an unsuitable product — sometimes you simply need a bit more of that product to achieve the same result.

Can I get free, no-obligation advice on the right solution?

Yes. Through a free sound measurement via WhatsApp — you send us a short voice recording of your room, and our acoustic specialists send you personal advice in no time. Prefer to talk directly? Get in touch with us and we'll think it through with you.

Are custom colors and sizes possible?

For most of our acoustic solutions, yes — a large part of our range is only made especially for you after you order. Check the options on the product you're interested in, or contact us if you're unsure.

Can I request a material sample first?

Yes, via our sample request you simply leave your details and we'll send you a material sample, so you can see the color and texture for yourself before making a final choice.

Why doesn't Akoestiek Label keep products in stock?

Akoestiek Label is your gateway to acoustic solutions from many suppliers. Because most products can be personalized, we have them made directly by the manufacturer and delivered to you from there. That way you can choose from a much wider range than if we kept everything in stock ourselves.

Do I have to install the acoustic panels myself?

Most products come with a mounting kit or clear installation instructions. For some materials — such as melamine foam panels — you order separate acoustic mounting glue alongside it. Not sure about installing your specific product? Feel free to contact us.

Which brands does Akoestiek Label work with?

We work with a large number of renowned acoustic brands, such as Refelt, de Vorm, Glimakra, Mute Design, BuzziSpace, Rockfon and Sancal. See the full overview on our brands page.

Is requesting a quote free of obligation?

Yes, requesting a quote is always free and without any obligation. You'll receive an estimate from us based on your wishes, after which you decide for yourself whether to proceed with the order.

Is there a warranty on the products?

The statutory warranty applies to all our products. Is something wrong with your order, for example a technical defect? Please contact us and we'll resolve it for you. You'll find the full terms in our general terms and conditions.